Last updated: 9 December 2025
At MouldSafe, we care about your privacy. This policy explains how we collect, use and protect your personal information — especially when you visit our website or use our services.
1. Who We Are
We’re MouldSafe — a local business providing mould testing, removal and remediation services across Australia.
Our website is: www.mouldsafe.com.au
2. What Information We Collect
When you use our site or services, we may collect:
- Your name
- Phone number
- Email address
- Property address
- Job details or questions you submit
- Payment info (processed securely)
- Any other details you share with us
We may also collect general usage data via cookies and website analytics tools to help improve your experience.
3. How We Use Your Info
We use your personal info to:
- Respond to enquiries and quote requests
- Book inspections and services
- Send reports, invoices or updates
- Improve our website and services
- Follow up on past jobs or check-ins
- Communicate with you about your job
4. How Your Info Is Stored
We use ServiceM8, a secure job management platform, to manage customer info, bookings, and communications.
ServiceM8 is:
- Based in Australia
- Compliant with Australian Privacy Laws
- Cloud-based and encrypted
- Accessed only by authorised MouldSafe staff
Your information is stored safely and used only for your job and communication with our team.
5. Sharing of Information
We never sell your data. Full stop.
We only share your information when necessary, including with:
- Payment providers (for secure transactions)
- Independent contractors working on your job (where relevant)
- Legal or government authorities (if legally required)
Everyone we work with is expected to respect and protect your privacy.
6. Cookies + Website Tools
Our site may use cookies or tracking tools (like Google Analytics) to understand how visitors use the site. This helps us improve the site and our services.
You can disable cookies via your browser settings if you prefer.
7. Access, Updates & Deletion
You can ask to access, update or delete your personal info anytime.
Just email us at info@mouldsafe.com.au or call 0451 650 573, and we’ll help you out promptly.
8. Updates to This Policy
We may update this Privacy Policy now and then. The latest version will always be published right here on our website.
9. Contact Us
Got questions? No worries. Reach out any time:
📧 info@mouldsafe.com.au
📞 0451 650 573
🌐 www.mouldsafe.com.au